Warranty & After-Sales Service

Global Standard Warranty Policy & Professional Fault Maintenance Support

We provide complete global after-sales protection for all semi-solid battery products, covering standardized warranty terms, fault diagnosis, parts replacement, remote technical support and offline maintenance services. Our professional after-sales team responds quickly to customer problems, effectively reducing equipment downtime and ensuring long-term stable operation of your battery system.

Core After-Sales Service Modules

Official Global Warranty Policy

All standard semi-solid batteries enjoy multi-year factory warranty. Within the warranty period, non-human-induced performance attenuation and module failure can enjoy free inspection, component replacement and repair services. OEM customized products support independent warranty agreement signing according to cooperation contracts.

Remote Fault Troubleshooting Support

24-hour online after-sales engineers provide remote guidance, including BMS parameter debugging, fault code analysis, abnormal alarm elimination and routine maintenance operation guidance. We support video one-on-one remote diagnosis to solve most daily use failures online.

Maintenance & Spare Parts Replacement

For failures that cannot be solved remotely, we provide global return repair service and fast spare parts delivery. Core components such as battery cells, BMS mainboards and cooling modules have sufficient inventory to shorten maintenance waiting time for overseas customers.

Standard Problem Feedback Process

Customers can submit fault tickets through email, official website form or regional sales agent. We implement closed-loop tracking of feedback records, assign dedicated after-sales specialists to follow up until the problem is completely resolved, and synchronize processing progress in real time.

After-Sales Problem Handling Flow

Submit Fault Info

Provide product model, serial number, fault phenomenon and pictures/videos

Remote Diagnosis

Engineers analyze faults and provide online operation solutions first

Warranty Verification

Check product warranty validity and judge free maintenance scope

Repair / Parts Dispatch

Arrange spare parts delivery or product return maintenance service

Follow-Up Confirmation

Confirm repair effect and close the after-sales ticket

Our After-Sales Service Advantages

We have a professional global after-sales team with multi-lingual engineers to serve overseas customers. Complete spare parts inventory system shortens maintenance cycle, standardized warranty rules avoid ambiguous disputes, and long-term tracking service ensures stable product operation throughout the whole life cycle. All customer after-sales information is strictly confidential, and OEM brand customers enjoy exclusive private after-sales docking channels.